Scope
This policy applies to paid AccessiGuard audits: Basic (up to 25 pages), Standard (up to 50 pages), and Pro (up to 100 pages). It applies regardless of how you paid: card through Paddle, Wise (card or bank transfer), or USDT on the TRON network.
Our delivery guarantee
We deliver a prioritized PDF report within 24 hours after we can reach the site you submitted. The clock starts when the site is publicly reachable and the audit has started, not when you place the order.
Full refund - when we fail to deliver
You get a 100% refund if any of the following happens:
- We cannot access the site and cannot deliver a report for that reason.
- We do not deliver the report within 24 hours after access was confirmed, unless we agreed a different deadline with you in writing.
- The delivered PDF does not open, is empty, or is materially unreadable.
- We scanned a different site than the one you ordered and cannot correct it promptly.
- You were charged twice for the same order, or charged without placing an order.
Cancel before the audit starts
You can cancel for a full refund at any time before the audit starts. Email us as soon as possible; if the scan has not begun, we refund the full amount.
After delivery
If the report materially fails to match the plan you paid for, contact us within 7 days of delivery. We will correct the issue, re-run the audit, or refund the fee. Because the deliverable is a digital report produced on demand, we do not refund simply because you no longer need the report or disagree with its findings; those cases are reviewed at our discretion.
How to request a refund
Email hello@conecto.market with your order reference (or the email you used) and the reason for the request. We reply within 2 business days. If the request is approved, we confirm the refund in writing.
How refunds are paid
- Card via Paddle: refunded to the original card by Paddle, usually within 5 to 10 business days.
- Wise: refunded to the original Wise payment method within 1 to 3 business days after approval.
- USDT on TRON: refunded in USDT to the wallet you paid from, or to another wallet you nominate in writing, within 1 to 3 business days after approval.
We do not deduct our own processing fees on approved refunds. Your bank or payment provider may apply its own currency conversion or transfer fees, which are outside our control.
Disputes and chargebacks
Please contact us before opening a payment dispute. Most issues are resolved faster by email. If a chargeback is opened, we may suspend the report and provide the payment provider with the order and delivery records needed to resolve the case.
Your statutory rights
Nothing in this policy limits any mandatory consumer rights you have under applicable law. Where those rights give you a stronger remedy than this policy, they apply.
Changes and contact
If we change this policy, we update the effective date on this page. Refund questions: hello@conecto.market.